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CUSTOMER SERVICE

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CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at info@zkhoc.com

or fill in our contact form below.

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FAQ

01

How long does shipping take?
 
Orders are processed within 24 to 48 hours of purchase. Estimated delivery time is 5-10 business days within the United States.

Pre-orders are typically shipped 2-4 weeks after your order is placed. The estimated shipping date is provided in the product description. We will notify you if there are any delays.

02

What are the shipping costs? â€‹

Shipping costs are calculated at checkout based on the weight and destination of your order.

03

How can I track my order?
 
Customers will receive tracking information once their order has shipped.

04

What is your return policy? 
 
Returns are accepted within 14 days of purchase. Items must be unused, in their original packaging, and with all tags attached for a full refund. To initiate a return, contact us at info@zkhoc.com.

06

How long does it take to process a refund? 
 
Refunds will be processed within [insert refund processing time] after receiving and inspecting the returned items. Refunds will be issued to the original payment method used for the purchase.

05

Who pays for return shipping? 
 
Customers are responsible for return shipping costs, unless the return is due to a mistake on our part or a defective/damaged item.

07

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will provide further instructions and a replacement or refund will be issued upon receipt and inspection of the returned item.

08

Do you offer exchanges?

We currently do not offer exchanges. Customers can return the item for a refund and place a new order for the desired item.

09

How do I initiate a return?

To initiate a return, please contact us at info@zkhoc.com with your order details. We will guide you through the return process.

11

How do I find the right size?
 
We provide a size chart for all our clothing items. Please refer to the size chart on the product page to find your best fit. If you have any questions, feel free to contact us.

10

Do you ship internationally?

No, we currently only ship within the United States.

12

Can I change or cancel my order after it has been placed?
 
Once an order has been placed, it is processed quickly. If you need to change or cancel your order, please contact us as soon as possible at info@zkhoc.com. We will do our best to accommodate your request.​

13

What materials are your products made of?

Each product page includes detailed information about the materials used. If you have any specific questions about a product, please contact us.

14

How should I care for my clothing?

Care instructions are provided on each product page and on the garment's label. Generally, we recommend washing on a gentle cycle and air drying to prolong the life of your clothing.

16

 What payment methods do you accept?
 
We accept all major credit/debit cards and PayPal.

19

Do you offer any discounts or promotions?

Yes, we frequently offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on our latest offers.

15

Do you offer gift cards?
 
Currently, we do not offer gift cards. If you have any other questions or need assistance with your purchase, please contact us at info@zkhoc.com.

17

Is my payment information secure?

Yes, we use secure encryption technology to ensure your payment information is protected. Your privacy and security are our top priorities.

18

How can I contact customer service?

You can contact our customer service team at info@zkhoc.com or click the chat at the bottom of your screen!  

Pre-Order Terms & Services 

By placing a pre-order with Twinkette LLC, you agree to the following terms and conditions. Please read them carefully before making your purchase.

 

Product Availability

Pre-ordered products are not immediately available. The estimated availability date is provided in the product description but may be subject to change. We will notify you of any delays as soon as possible.

 

Payment

Full payment is required at the time of placing the pre-order. By submitting your payment, you reserve the product for yourself.

 

Order Processing

Pre-orders are processed within 24 to 48 hours of purchase. The expected shipping date for pre-orders is 2-4 weeks from the date of order placement, depending on the product.

​

Shipping and Delivery

Once the pre-order item is available, it will be shipped using the standard shipping method selected at checkout. Delivery times may vary based on location and shipping method.

​

Changes and Cancellations

You may request changes or cancellations to your pre-order up until the item has been processed. After the item has processed, all sales are final, and the pre-order cannot be canceled or modified.

 

​Refunds

If Twinkette LLC cannot fulfill the pre-order, a full refund will be issued to the original payment method. Please allow 5-10 business days for the refund to process.

​

Updates

We will provide periodic updates on the status of your pre-order, including any changes to the estimated shipping date.

​

Pricing

Pre-order prices are fixed at the time of the order. Any subsequent price changes will not affect your pre-order.

 

Warranty

Pre-order items are subject to the same warranty terms as our regular products. Please refer to our Warranty Policy for more details.

 

If you have any questions or concerns regarding your pre-order, please contact us using the chat below. 

Shipping &
Returns 

Shipping Policy:

  • Order Processing: Orders are processed within 24 to 48 hours of purchase.

  • Delivery Time: Estimated delivery time is 5-10 business days within the United States.

  • Shipping Costs: Shipping costs will be calculated at checkout based on the weight and destination of the order.

  • Tracking Information: Customers will receive tracking information once their order has shipped.

  • Shipping Carrier: We use Pirateship.com for our shipping needs.

Returns Policy:

  • Return Period: Returns are accepted within 14 days of purchase.

  • Return Process: To initiate a return, customers must contact us at info@zkhoc.com.

  • Return Conditions: Items must be unused, in their original packaging, and with all tags attached for a full refund.

  • Return Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to a mistake on our part or a defective/damaged item.

  • Refund Processing: Refunds will be processed within [insert refund processing time] after receiving the returned items.

Damaged or Defective Items:

  • Reporting: If you receive a damaged or defective item, please contact us immediately with photos of the damage.

  • Assessment: We reserve the right to deny the return of damaged items if they are deemed to have been intentionally damaged or misused.

  • Resolution: A replacement or refund will be issued upon receipt and inspection of the returned item.

Refund Policy:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

  • Processing Time: Refunds will be processed within [insert refund processing time] after receiving and inspecting the returned items.

  • Store Credits: Store credits are also available upon request.

Exchange Policy:

  • No Exchanges: We currently do not offer exchanges. Customers can return the item for a refund and place a new order for the desired item.

Additional Information:

Terms & Conditions 

Terms and Conditions for Twinkette LLC

1. Introduction

 

Welcome to Twinkette LLC ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, Twinkette.com (the "Site"), and the purchase of our products. By accessing or using the Site, you agree to be bound by these Terms.

​

2. Use of the Site

  • Eligibility: You must be at least 18 years old to use our Site and make purchases.

  • Account: To access certain features of the Site, you may need to register for an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

 

3. Products

  • Product Descriptions: We strive to ensure that the information about our products is accurate. However, we do not warrant that the product descriptions, colors, information, or other content available on the Site are accurate, complete, reliable, current, or error-free.

  • Product Availability: All products are subject to availability. We reserve the right to discontinue any product at any time for any reason.

  • Pricing: Prices for our products are subject to change without notice.

 

4. Orders

  • Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time.

  • Payment: You agree to provide current, complete, and accurate purchase and account information for all purchases made via our Site.

  • Shipping and Delivery: We will deliver the products to the address you provide during the order process. Shipping and delivery dates are estimates and cannot be guaranteed.

 

5. Returns and Exchanges

  • Return Policy: Our return policy is outlined on our Site. Please review it carefully before making a purchase.

  • Exchanges: We will replace items if they are defective or damaged. If you need to exchange an item, please contact us as specified on our Site.

 

6. Intellectual Property

  • Ownership: All content on the Site, including text, graphics, logos, images, and software, is the property of Twinkette LLC or its content suppliers and is protected by intellectual property laws.

  • Use Restrictions: You may not use any content from the Site without our express written permission.

 

7. Limitation of Liability To the fullest extent permitted by law, Twinkette LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or any products purchased from the Site.

 

8. Governing Law These Terms and your use of the Site shall be governed by and construed in accordance with the laws of the state of Delaware, without regard to its conflict of law principles.

 

9. Changes to These Terms We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Site. Your continued use of the Site after such changes constitutes your acceptance of the new Terms.

 

10. Contact Us If you have any questions about these Terms, please contact us at:

  • Email: info@zkhoc.com

  • Address: 600 N Broad Street STE 5, Middletown DE, 19709 United States of America 

Privacy Policy

Privacy Policy for Twinkette LLC

​

1. Introduction

Twinkette LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, Twinkette.com, and purchase our products.

 

2. Information We Collect

  • Personal Data: We may collect personally identifiable information, such as your name, shipping address, email address, telephone number, and payment information, when you make a purchase, create an account, or contact us for customer service.

  • Order Information: When you make or attempt to make a purchase through the site, we collect information related to your order, including your billing address, shipping address, payment method, and purchase details.

  • User Account Information: Information associated with your user account, such as your username, password, and purchase history.

  • Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.

  • Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your interactions with our website.

 

3. Use of Your Information We may use the information we collect from you in the following ways:

  • To personalize your shopping experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To process your transactions quickly and efficiently.

  • To improve our website and customer service to better serve you.

  • To send periodic emails regarding your order or other products and services.

  • To administer promotions, surveys, or other site features.

  • To fulfill and manage purchases, orders, payments, and other transactions related to the website.

 

4. Disclosure of Your Information We may share information we have collected about you in certain situations:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • Third-Party Service Providers: We may share your information with third-party service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

 

5. Security of Your Information We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.

 

6. Tracking Technologies

  • Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience.

  • Internet-Based Advertising: We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the website through the use of first-party cookies and third-party cookies, to, among other things, analyze and track users’ use of the website, determine the popularity of certain content, and better understand online activity.

 

7. Policy for Children We do not knowingly solicit information from or market to children under the age of 13. If we learn we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

 

8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

 

9. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: info@zkhoc.com

  • Address: 600 N Broad Street STE 5, Middletown DE 19709, United States of America 

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